The questions churches ask most often before and just after they start. The landing page carries shorter versions of these; the answers below go further.
Can you migrate us from Planning Center, Breeze, or Excel?
Yes, and we do it for you. Every plan includes free concierge migration: send us an export, or just access, and your people, groups and giving history arrive intact — usually within a few days.
What does the migration actually move?
People and their details, groups and who is in them, and giving history. Anything we cannot map cleanly we raise with you rather than guess. If you would rather do it yourself, Import people from a CSV brings in your people and puts them in groups you have already created. Giving history cannot be imported yourself — that part needs the concierge migration.
What are the giving fees?
Gifts are card payments through your church's own Stripe account, at Stripe's standard card rate (2.9% + 30¢ in the US), with no SynaiConnect fee on top. See Connect Stripe for how payouts reach your bank.
Do you support multi-campus churches?
Each organization has one campus today. A multi-site church can run each campus as its own organization — one account can belong to several and switch between them — but each keeps its own people, calendar, groups and giving, and there is no combined cross-campus view yet. Talk to us before you set up and we will help you decide. See Create your organization.
What if our volunteers aren't tech-savvy?
The portal is designed for the church office, not for IT departments. Most volunteers are comfortable after one 30-minute session, and our support team is real people. Two things help most: give people the narrowest role that lets them do their job, and send app invitations in a first wave to a small team before the whole congregation — when you import or add people, untick Email them their sign-in link now, then send links when you are ready.
Is there a contract?
No long-term contract. Monthly plans renew each month and yearly plans each year. Cancel anytime: your plan runs to the end of the period you paid for. After that the workspace is paused until you choose a plan again, and nothing is deleted. If you are leaving for good, contact support for a copy of your data. We'd rather earn your renewal every Sunday.
Can we livestream our services from SynaiConnect?
No — SynaiConnect does not stream video. Keep streaming with the software you use today; Live Translation can add translated captions to that stream as an overlay. See Show captions on a screen or in your video mixer.
How does Live Translation time get used up?
Hours are counted per translated language — an hour-long service in two languages uses two hours, which is the most common surprise. How pricing works explains the shape of it, and the FAQ on the landing page states the current figures, which are generated from the live price catalog rather than written by hand.
Something else?
Search the top of the Help Center, or contact support and tell us what you were trying to do.