How can we help?
Guides for every part of SynaiConnect — for church staff running the portal, and for members using the app.
Search by feature, or by what you are trying to do.
Popular articles
- What SynaiConnect is, and how its parts fit together
- Your first week: set up your church in the right order
- I can’t log in
- Import people from a CSV
- What Live Translation is, and what you need to run it
- Fix a Live Translation session that is not working
- How pricing works: one plan, what it includes, and Live Translation
New to SynaiConnect?
Getting started & your account
Understanding the product, getting an account, signing in, and setting your church up for the first time.
- What SynaiConnect is, and how its parts fit together
- Create your account
- Log in, and what to do when it will not let you
- Reset a forgotten password
Browse by topic
Organization, people & permissions
Your church’s details, the People directory, importing your congregation, and deciding who can do what.
6 articlesGroups & messaging
Groups and their conversations, and reaching your church by feed, SMS or email.
5 articlesMedia & Live Translation
Your media library, and live captions of your service translated for guests to read.
17 articlesEvents, planning & volunteers
Events and registration, service plans and run sheets, and the projects people serve on.
2 articlesGiving & prayer
Taking donations online, running campaigns, and receiving prayer requests from your church.
4 articlesConnect & Marketplace
Church-to-church Connect and the members’ Marketplace: what they do, included with every plan.
1 articleThe member app
For members of a church: installing the app, signing in, and notifications.
3 articlesBilling & plans
What your plan includes, reading your subscription, changing or cancelling it, and a paused workspace.
4 articlesPrivacy, security & troubleshooting
When something is not working, who can see your church’s data, and how to reach us.
6 articlesTalk to a person
If an answer here did not solve it, email or call us and say what you were trying to do. Include your church name — it is the fastest way for us to look at the right account.
support@synaicore.com · (also on Telegram and WhatsApp)