I can’t log in

Start with the question that decides everything else: are you staff, or a member?

Which are you?

If you are staff

1. Check you are using the exact email address your church invited.
2. If you set up your church’s account yourself, check you clicked the verification link we emailed — until you do, signing in only says “Please verify your email before signing in.” Staff who joined through an invitation never receive one: the invitation link itself confirmed the address.
3. Reset your password rather than guessing: see Reset a forgotten password.
4. If the page says “Too many requests. Retry in …s”, wait that long before trying again. After five attempts with the same address in 15 minutes, sign-in pauses, and each further try makes the pause longer, up to 15 minutes.
5. Try a private browser window, which rules out browser extensions and old saved site data.
6. Ask an Owner or Admin to confirm your account exists and which address it uses — and, if you never finished accepting your invitation, to press Resend invite on your card under People → Staff. If signing in takes you to a screen asking you to set up a new church, your account is no longer attached to yours: do not create one, ask them to invite you again.

If you are a member

1. Install the app: Download and install.
2. Use the address your church holds for you — ask them which it is.
3. If you never set a password, find your church’s sign-in link email: Members: set your password.
4. Reset your password with Forgot password? on the app’s sign-in screen. This only works once you have set a password.
5. If your church has not added you yet, there is no account to sign in to. Ask them to add you.

Still stuck

See Contact support. Tell us your church’s name and the email address you are trying — those two things let us look at the right account immediately.