- On the sign-in page, click Forgot password?
- Enter the email address your account uses and click Send Reset Link.
- Open the email that arrives and click Reset password.
- Choose a new password (at least 8 characters, with an uppercase letter and a number), type it again, and click Update Password.
- You are signed out on every device and taken to the sign-in page — sign in with your new password.
The email did not arrive
- Check spam and junk.
- Confirm the address. Ask an Owner or Admin which email your account is registered under.
- Wait a minute before asking again — Resend email unlocks after 60 seconds, and after three requests in an hour (five in a day) further requests are refused for a while. Each new request cancels the previous link, so always use the newest email.
- The link expires after an hour and works once. If you find an old reset email, request a fresh one rather than using it.
If you are a member
Reset your password from the app’s own sign-in screen with Forgot password?. The portal’s reset page will change your password too, but it never lets a member into the portal — members belong in the app.