Privacy, security & troubleshooting
When something is not working, who can see your church’s data, and how to reach us.
6 articles
- I can’t log inOne page that covers every kind of sign-in failure, for staff and members alike.
- I’m not receiving emails or SMSWorking out whether it is one person, one channel, or everybody.
- Live captions aren’t appearingWhat to check, in order, when captions stop — including mid-service.
- “Invalid or expired link”: a giving, event or sign-up link will not openWhat it means when a church’s public link stops working, for the person opening it and for the church that shared it.
- Who can see whatThe boundary between churches, and the boundary between roles inside one.
- Contact supportHow to reach us, and what to include so the first reply is a useful one.
Talk to a person
If an answer here did not solve it, email or call us and say what you were trying to do. Include your church name — it is the fastest way for us to look at the right account.
support@synaicore.com · (also on Telegram and WhatsApp)