Getting started & your account
Understanding the product, getting an account, signing in, and setting your church up for the first time.
12 articles
- What SynaiConnect is, and how its parts fit togetherThe three surfaces — the staff portal, the member app, and the links you share with people who have no account.
- Create your accountStart a new church account yourself, or join your church from an invitation. What to expect, and what the verification email is for.
- Log in, and what to do when it will not let youSigning in to the staff portal, and the handful of reasons it usually fails.
- Reset a forgotten passwordRequest a reset link by email and choose a new password.
- Accept a staff invitationJoining a church’s workspace from an invitation email, and why an invite can fail.
- Members: set your password from an inviteFor membersYour church sent you a link to join the app. What that link does and how to finish setting up.
- Create your organizationSetting up the church itself — the container everything else belongs to.
- The onboarding wizardThe setup wizard — Organization, Your plan, Your people — and what you can skip.
- Your first week: set up your church in the right orderWhat to do first, what takes days so should start on day one, and when to invite your congregation.
- Edit your profileYour own name, phone number, titles and password, and where they show up.
- Read your dashboardThe workspace home screen, and why yours may look different from a colleague’s.
- Common questionsMigration, giving fees, contracts, multi-campus, and what it takes to get a volunteer team using this.
Talk to a person
If an answer here did not solve it, email or call us and say what you were trying to do. Include your church name — it is the fastest way for us to look at the right account.
support@synaicore.com · (also on Telegram and WhatsApp)