- Go to the sign-in page.
- Enter the email address your account uses (for staff, the one your church invited) and your password.
- Click Sign In. You land on your workspace dashboard — or, if you have not created your church yet, on the setup wizard.
When it will not let you in
Work down this list in order — the first three cover nearly everything.
- You are a member, not staff. Members cannot sign in to the portal at all; the app is the only way in. If the page keeps sending you to a "get the app" screen, this is why.
- You never verified your email. If you signed up to set up a new church, the account stays unusable until you click Confirm email address in the verification email — sign-in says “Please verify your email before signing in.” Invited staff never get this email.
- Wrong address. Sign-in only works with the exact address your church invited. A personal address will not find the account even if it reaches the same inbox.
- Forgotten password. Use the "Forgot password?" link rather than guessing — see Reset a forgotten password.
- Too many attempts. After five sign-in attempts for the same address within 15 minutes, sign-in pauses. The message tells you how many seconds to wait — wait it out rather than trying again.
Still stuck
Ask an Owner or Admin at your church to confirm your account exists and which email address it uses — they can see this on the People page under Staff. If it does not, they can invite you again in a minute. If none of this applies, see I can’t log in.