SynaiConnect is one platform your church meets in three different places. Knowing which one you are in explains most of the questions people ask on their first day.
The staff portal
The website you are signed in to when you manage your church: people, groups, messages, events, giving, media, live translation. It is built for staff and volunteers with a role, and everything you can do there is decided by that role. This is where almost every article in this help center takes place.
The member app
Your congregation uses a phone app, not the portal. They see the feed, prayer, giving, events, their groups and the Marketplace. Members cannot sign in to the portal at all — if one tries, they land on a page pointing them at the app instead.
Public links
Some things must work for people with no account at all — a donor following a giving link, a visitor registering for an event, a guest reading live captions in the service. Those pages open from a link that carries its own token, and — with one exception — never ask anyone to sign in. The exception is a group self-join link: joining a group needs an account, so the person signs in with their app email and password on the join page itself.
- Giving pages and the donation flow
- Event pages and event registration
- Volunteer project (serve) pages
- Live caption links, for reading translated captions on a phone
- Group self-join links
- Media watch links
Anyone with the link can open these, so treat a link as the key. If one circulates further than you intended, do not rely on asking people not to share it. Live caption links have a Regenerate button that kills the old link, and turning a group’s self-join off and on gives it a new link. Giving, event, serve and media links keep the same address for good, so the way to stop one is to switch that link off.
Your organization
Everything — every person, group, message and donation — belongs to one organization, which is your church. Data never crosses between organizations. The one exception is Connect (called Community in the sidebar), which lets you deliberately share specific things with a specific partner church, and only what you choose. See Connect and Marketplace.