If nothing here solved it, email us or call — both are at the foot of this page. The number also answers on Telegram and WhatsApp. There is no ticket system to learn — a message describing what happened is exactly right.
What to include
- Your church’s name, and the email address you sign in with. Without these we cannot look at the right account.
- What you were trying to do, in one sentence.
- What happened instead, including the exact wording of any error.
- When it happened, roughly. It lets us find the event in our logs.
- Whether it is happening to everyone or just you.
If you are a member of a church
Ask your own church first. They can see your record, resend your sign-in link and fix your details in a moment — all things we will not do on your behalf, because your data belongs to them and not to us.
If it is Sunday morning
For live captions failing mid-service, work through Live captions aren’t appearing — it is ordered by likelihood and the first item solves it most of the time. If you need a person while it is happening, call the number at the foot of this page; otherwise email us afterwards so we can look at what happened.