The app tells you about things that involve you: group invitations, event and plan reminders, prayer, Marketplace messages and more. If those have stopped, work down this list.
What to check
- Make sure you are signed in. Signing out turns notifications off for that phone until you sign in again.
- Allow notifications for the app in your phone’s own settings. The app asks the first time you sign in; if you said no then, turn them on in the phone’s settings under the app’s name, Synai Community.
- In the app, open your profile and choose Notifications. Each kind of notification has its own switch, grouped under DISCIPLESHIP, GROUPS & EVENTS, SERVICE PLANS, MARKETPLACE, PRAYER and COMMUNITY. Check the ones you want are on.
- Check that Focus, Do Not Disturb or a battery saver is not holding notifications back.
- Sign out of the app and back in. That registers your phone again.
What does and does not send a notification
- Your church’s posts in the feed do not send a notification. Open the app to see them.
- Messages your church sends by text or email arrive as a text or an email, not in the app.
- If you serve, a reminder arrives in the 24 hours before a one-off volunteer project you signed up for in the app.
Still nothing? Ask your church whether others are affected. If everyone is, they can contact support.