Billing is a section of Settings, and only the people who manage the subscription can open it. It is about what your church pays SYNAI. Do not confuse it with Payments, the section just above it, which is where donations and event payments reach your church.
- Open Settings at the bottom of the sidebar.
- Choose Billing in the menu on the left.
What is on it
- Your plan: your plan and translation block, what you pay a month or a year, and the date it renews. Change plan (or Choose a plan, before you have one) opens the plan chooser.
- Usage: four cards under your plan, for Members, SMS this month, Media storage and Translation hours. Each shows what you use against what you have, with Add SMS, Add storage or Add hours to get more.
- Free at your size: everything your plan includes at no extra cost. It appears once you hold a plan or a translation block.
- Billing information: the name, email address and postal address printed on your invoices.
- Payment method: the cards on file. Add saves another one.
- Invoice history: your 12 most recent invoices, with their status, and View to open each one.
- Cancel subscription: at the foot of Your plan. See Change or cancel your plan.
A downgrade you have scheduled appears in its own card at the top, headed Scheduled for and the date it takes effect. Keep current plan undoes it.
Reading usage
Usage is your early warning. A church at 90% of its member allowance in March will reach it in April, and it is much better to find that out here than from a refused import. We do not email you as you get close to a limit, so check this page now and then.
| The card says | What it means |
|---|---|
| Resets with your month | SMS credits and translation hours start again every month, on the same day of the month your billing started. |
| To try, one time | The translation hours of your free trial. They are given once and do not reset. |
| At the limit | Anything more is refused until you add more or move up. SMS credits and translation hours also come back at the monthly reset. |
| Over the limit | You are past the limit, for example after a downgrade, or because members joined on their own. Nothing is removed, but nothing more can be added until you are back under it or move up. |
| No plan yet | This needs a plan. Choose a plan to start one. |
| Add a block to translate | You have no translation hours. Live Translation needs a block of hours. |
| Limit not enforced | Your account is not held to this limit (for example, a test account). Usage is still recorded. |
Emails we send about billing
Billing emails go to your church’s primary owner. We email when a payment fails, 7 days and again 1 day before your free trial ends, when the workspace is paused, and when it is restored.